If you're buying:
Sometimes orders need to go through an additional verification process. If you're a first-time buyer, or if your order total is above a certain threshold, we may contact you for additional information. It’s not personal, we just want to get to know you a little better!
We want to make sure that it's only you using your payment information, because gift cards are equivalent to cash and can be used instantly by anyone who obtains them. In order to protect our customers, we want to make sure gift cards are always delivered to the right hands and that there is no funny business going on.
Please note that the additional verification will not be required for every purchase.
If you're selling:
If you're a new seller, or have uploaded high value gift cards, we may require you to send documents to us so that we can verify your identity before you continue selling. It is possible for gift cards to be stolen, or acquired fraudulently. Therefore, we require identification in order to be able to serve millions of customers safely.
Once you have submitted your documents, we won't request them again.