If you are experiencing technical issues on the website or app, please follow our suggestions listed below.
On the website:
- Make sure you are using Chrome as your browser
- Restart your browser
- Clear your browser cookies:
- Open the URL chrome://settings/?search=cookies
- Clear browsing data
- Cookies and other site data
- Clear data
On the app:
- Make sure your app is updated to the latest version
- Delete the app and reinstall
- Make sure you are using Safari as your browser
Please note that we don't support iPad and tablets. We recommend using Zeek on an iPhone, Android, or on the web for the best performance.
If you are still having trouble, please reach out to the support team with the following information:
- The email address and phone number you used to register your Zeek account.
- The steps you took before receiving the error message
- A screenshot of the error you have received